Accessibility Statement

Our Commitment to Accessibility

Insight Pest Solutions Australia is committed to ensuring digital accessibility for people with disabilities. We continually improve the user experience for everyone by applying relevant accessibility standards and guidelines.

Accessibility Standards

Our website aims to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. These guidelines explain how to make web content more accessible for people with disabilities and more user-friendly for everyone.

Accessibility Features

Our website includes the following accessibility features:

• Semantic HTML structure for screen reader compatibility
• Keyboard navigation support throughout the site
• Alt text for all meaningful images
• High contrast color schemes for better readability
• Descriptive link text and button labels
• Consistent navigation structure across all pages
• Skip navigation links for keyboard users
• Proper heading hierarchy for content organisation
• Focus indicators for interactive elements
• Responsive design that works across devices and screen sizes

Ongoing Efforts

We are continuously working to improve the accessibility of our website. Our ongoing efforts include:

• Regular accessibility testing and audits
• Staff training on accessibility best practices
• User testing with people who have disabilities
• Updates to ensure compliance with evolving standards
• Implementation of user feedback and suggestions

Third-Party Content

While we strive to ensure accessibility across our entire website, some third-party content or external links may not fully meet our accessibility standards. We work with our vendors to improve accessibility where possible.

Alternative Access Methods

If you encounter barriers while accessing our website, we offer alternative methods to access our services:

• Phone consultations: 03 9968 3111
• Email support: service@insightpestsolutions.au
• In-person consultations at our Melbourne office

Browser and Assistive Technology Compatibility

Our website is designed to be compatible with:

• Modern web browsers (Chrome, Firefox, Safari, Edge)
• Screen readers (NVDA, JAWS, VoiceOver)
• Voice recognition software
• Keyboard-only navigation
• Browser zoom functionality up to 200%

Feedback and Contact

We welcome your feedback on the accessibility of our website. If you encounter accessibility barriers or have suggestions for improvement, please contact us:

• Phone: 03 9968 3111
• Email: service@insightpestsolutions.au
• Address: Suite 4, 80 Market Street, South Melbourne, VIC 3205

We aim to respond to accessibility feedback within 2 business days and will work to address any issues as quickly as possible.