Privacy Policy

Personal information is any information or opinion that identifies you or could reasonably identify you, whether true or not, and whether recorded in a material form or not.

We collect personal information so we can provide pest-control services, manage customer relationships, and meet legal obligations.

Information we may collect includes:

• Name
• Address
• Email address
• Phone numbers
• Date of birth
• Payment details
• Credit card or bank account information
• Property access details
• Pest history and treatment records
• Warranty and service history
• Employment application information
• Any other information relevant to providing services

We may also request information when you contact us, report an issue, complete surveys, or provide feedback.

You may choose not to identify yourself or may use a pseudonym. However, if you do not provide the information we request, we may be unable to deliver services, process bookings, or respond to enquiries.

We collect information in several ways, including:

• Directly from you (online, phone, email, in person)
• Through our website and digital forms
• When scheduling or delivering services
• From your authorised representatives
• From third-party service providers (e.g., booking platforms, payment processors)
• From publicly available sources
• From regulatory or law-enforcement bodies where required

If we receive unsolicited information that we could not lawfully collect, we will destroy or de-identify it where reasonable.

Cookies & Website Tracking

We use cookies and analytics tools to improve website performance and customer experience. This may include:

• Session cookies
• Google Analytics
• Microsoft Clarity
• Other tracking technologies used for fraud prevention, advertising, and site optimisation

You can disable cookies through your browser settings.

We use your information to:

• Provide pest-control services
• Manage bookings, warranties, and customer accounts
• Comply with legal and regulatory obligations
• Improve our services and operations
• Respond to enquiries and complaints
• Conduct quality assurance and training
• Communicate service updates, reminders, and relevant offers (unless you opt out)
• Assess employment applications

We will not use your information for purposes other than those described in this policy unless you consent.

We may disclose personal information to:

• Related companies within Insight Pest Solutions
• Service providers assisting with scheduling, payments, IT, marketing, or customer support
• Insurers and professional advisers
• Government or regulatory bodies where required by law
• Any party you authorise us to disclose information to

We take reasonable steps to ensure third parties protect your information.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. We do not sell, rent, share, or disclose mobile phone numbers, SMS opt-in data, or SMS consent records to third parties or affiliates for their marketing or promotional purposes. We may disclose SMS data to messaging providers and other service providers only as needed to deliver, support, secure, or document the messaging program.

Some of our service providers, technology partners, or related entities may store or process personal information overseas. Countries may include:

• Canada
• United States of America

Regardless of location, we require all overseas providers to protect personal information in accordance with the Australian Privacy Principles.

We may use your information to send:

• Service reminders
• Appointment updates
• Seasonal pest-control advice
• Promotional offers (if you opt in)

You can opt out at any time by using the unsubscribe link or contacting us directly.

We do not sell or rent your information to third parties for marketing.

SMS Messaging

When you provide your phone number, our contact form offers two separate optional SMS choices. If you opt in to customer care/service texts, you agree to receive quote follow-ups, appointment reminders, service notices, account or service updates, and responses to your enquiry from Insight Pest Solutions Australia. If you opt in to marketing texts, you agree to receive promotional offers, seasonal reminders, discounts, and other marketing messages. You may submit the form without selecting either SMS option, and consent is not required as a condition of purchase.

Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help.

We store personal information in:

• Secure digital systems
• Encrypted databases
• Paper records (where required)

We use safeguards to protect your information from misuse, loss, unauthorised access, modification, or disclosure. Access is restricted to authorised personnel only.

We destroy or de-identify information when it is no longer required.

You may request access to your personal information or ask us to correct inaccurate, incomplete, or outdated information.

Contact us via:

We will respond within a reasonable timeframe.

If you believe your privacy has been breached, you can contact us using the details above. If you are not satisfied with our response, you may contact:

We may update this Privacy Policy from time to time. The latest version will always be available on our website.